You can request the trial one more time and update the product. There is no need to activate the trial license one more time.
Hello Tanya,
I have download and installed the newer version of TestComplete i.e., 11.20, but the problem still exists. Test Complete can run the application but cannot identify the application components. When I run the troubleshooter the following window is appeared. Please find it in the attachment.
Best Regards,
Guru Raja
Sorry to hear this :(
In this case, I would suggest that you contact our TestComplete Support Team ( https://support.smartbear.com/message/?prod=TestComplete ) so that they could investigate the issue.
