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iOS version not supported

SOLVED
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Contributor

iOS version not supported

 My phone under test has been upgraded to 13.4 version of iOS and testcomplete only supports till version 13.3

Any idea when will testcomplete support 13.4 version? I am using the latest version of testcomplete.

 

(I have disabled auto update now)

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: iOS version not supported

Thank you for drawing my attention to this Benoit!

 

@pankajjain2050 TestComplete already supports this version of iOS, please contact support to get a patch from them.


Sonya Mihaljova
Community and Education Specialist
Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

6 REPLIES 6
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Community Leader

Re: iOS version not supported

This kind of question is for you Smartbear team  @sonya_m  , @hkim5  ...

Perhaps a general rule applies (X days after minor update of OS, Y days after majore update) ?

Un sourire et ça repart

Highlighted
Community Manager

Re: iOS version not supported

Thank you for drawing my attention to this Benoit!

 

@pankajjain2050 TestComplete already supports this version of iOS, please contact support to get a patch from them.


Sonya Mihaljova
Community and Education Specialist
Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

Highlighted
Contributor

Re: iOS version not supported

Thanks Sonya for your response but I am not able to contact support team. When I try to raise the ticket thru link you provided, it gives me error message on submitting request. This is the case from past few days. Can you help me here?

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Community Manager

Re: iOS version not supported

@pankajjain2050 As far as I can see, you were able to create a ticket yesterday. Could you let me know what the mistake said? Was it occurring when trying to contact support from the TestComplete product directly or by using the link I provided (contact form)?


Sonya Mihaljova
Community and Education Specialist
Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
Highlighted
Contributor

Re: iOS version not supported

Hi Sonya, the error was occurring when trying to navigate from TestComplete -> Help option. I preferred that method as it prefills the customer id. 

I was able to raise the request later from the link you provided by manually entering customer id. Appreciate your concern and help.

Highlighted
Community Manager

Re: iOS version not supported

@pankajjain2050 no problem! Here's a workaround for doing this from the tool - leave the 'Attach system information to my support request' box enabled - this should help!


Sonya Mihaljova
Community and Education Specialist
Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
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