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Testcomplete hangs on adding a property checkpoint

SOLVED
Occasional Contributor

Testcomplete hangs on adding a property checkpoint

While doing a checkpoint verification, testcomplete hangs after clicking finish button on checkpoint wizard.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: Testcomplete hangs on adding a property checkpoint

Thank you Wamboo! 

 

Hi @HarithaSaji , I wasn’t able to locate your support ticket. Did the issue go away?

  

If it didn’t, please first make sure that you are using the latest version which is TestComplete 14.30. 

If updating doesn’t help, please gather the debug information and send it to our support team 

 

The steps to collect the debug info: 

     1. When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe. 

     2. Select the "Launch/attach to TestComplete" option. 

     3. Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks. 

     4. Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside. 

     5. Send the generated report to SmartBear Support Team. 

 

Feel free to share the results of your investigation with us! 


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

2 REPLIES 2
Highlighted
Community Leader

Re: Testcomplete hangs on adding a property checkpoint

Hey,

It would be better if you took a screen, recorded an action video and contacted SmartBear support directly.

Highlighted
Community Manager

Re: Testcomplete hangs on adding a property checkpoint

Thank you Wamboo! 

 

Hi @HarithaSaji , I wasn’t able to locate your support ticket. Did the issue go away?

  

If it didn’t, please first make sure that you are using the latest version which is TestComplete 14.30. 

If updating doesn’t help, please gather the debug information and send it to our support team 

 

The steps to collect the debug info: 

     1. When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe. 

     2. Select the "Launch/attach to TestComplete" option. 

     3. Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks. 

     4. Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside. 

     5. Send the generated report to SmartBear Support Team. 

 

Feel free to share the results of your investigation with us! 


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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