Forum Discussion
Hi,
I see...
I do not remember that someone mentioned such problem here thus suggested to contact Support directly...
P.S. I am sure that you tried .Touch() and .Keys('[Enter]') as possible workarounds for the problem, didn't you?
Hi Alex,
The click is my workaround attempt!
My scripts always uses Touch, Keys or SetText. Since the scripts are not working, I tried manually interacting with the App via "Show Mobile Screen".
I can pretty much do anything on the device except in our app (maintained by external dev team).
Thanks
- AlexKaras4 years agoChampion Level 3
Hi,
Is it possible to contact this development team and talk with them about the problem?
There is a chance that problematic control is some custom descendant from standard one with not all required inheritance been implemented.
Alternatively, if problematic control is inherited indeed, developers might provide you with the necessary information for proper control mapping in TestComplete https://support.smartbear.com/testcomplete/docs/working-with/managing-projects/properties/object-mapping.html.
- slecault3 years agoContributor
Hi Alex,
With our current app, I know that a higher level of librairies are redefined for our app. Something like the "io" librairie containing pretty much all object types (checkboxes, droplists...). With TestComplete I could extend Androids checkbox with a descendant of it, but ours were redified at an higher level.
That being mentionned, I can spy the objects all the way down to the required buttons and controls. I can see the avaible methods and "Touch" is one of them, but it does not respond.
I am trying to get internal authorization to send our app to support or maybe have a small build containing juste enough code to reproduce the issue. Our app requires a dev server which is not available from outside our offices.
Thanks
- AlexKaras3 years agoChampion Level 3
Hi,
> or maybe have a small build containing juste enough code to reproduce the issue.
This is a good idea. Maybe developers will be able to create just a very simple standalone demo application that uses one or two problematic controls and can be used to reproduce the problem. So you may not need authorization to send this demo application to Support.
Additionally, I know that formal NDA sign-up could be considered with SmartBear's Support. You may discuss this with your management as well.
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