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Android Testing - Unable to connect to device

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Occasional Contributor

Android Testing - Unable to connect to device

Hi 

I am working on testing our website on mobile browser (Chrome). I am using Android device. Here is info on versions 

Testcomplete : 12.5

Android version : 8.0

Device : Samsung Galaxy S8 plus

 

So I enabled the developer mode, Stay away is on and USB debugging is on. I recorded a small test and it works fine. Now I disconnected the device and after a day connected that again. At this point when I click on show mobile screen on test complete, it throws me error as "Unable to connect to device with device ID <id>". Here is a screen shot of the issue 

 

An help will be appreciated. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Contributor

Re: Android Testing - Unable to connect to device

Hi 

 

Thanks for the info. I did all that but nothing happened. I disconnect the device and reconnect and it started working. 

 

Thanks for the help. 

View solution in original post

7 REPLIES 7
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Community Hero

Re: Android Testing - Unable to connect to device

Highlighted
Occasional Contributor

Re: Android Testing - Unable to connect to device

Hi 

 

Thanks for the info. I did all that but nothing happened. I disconnect the device and reconnect and it started working. 

 

Thanks for the help. 

View solution in original post

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Senior Member

Re: Android Testing - Unable to connect to device

I use galaxy S8 with Testcomplete mobile 12.31 and still have this problem.

"Unable to connect to the device with the ID <id>"

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Community Hero

Re: Android Testing - Unable to connect to device

If you followed all the steps in the links mentioned in the posts above and are still having problems, then you should contact Support directly

 

https://support.smartbear.com/message/?prod=TestComplete

 

 

Highlighted
Occasional Contributor

Re: Android Testing - Unable to connect to device

Hi,

 

You can upgrade to Testcomplete 12.5. I used to have the same issue. Turns out the issue was with the USB cable. Try changing the USB cable or connect the device over wifi and then try again

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Community Hero

Re: Android Testing - Unable to connect to device

Hi,

 

In addition to other replies, the support for Android 8 was added in TC 12.4 (https://support.smartbear.com/testcomplete/docs/general-info/version-history/features-added-to-ver-1...)

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
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and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
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Community Hero

Re: Android Testing - Unable to connect to device

Hi,

 

Version of TestComplete?

Was application instrumented?

Is not instrumented application running fine on the same device?

Anything else that can give the smallest idea to others except the statement that something fails to run on the updated device?

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
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