modal takes control of web site until

My script executes to a point where a modal is displayed and will not let the user advance until a check box is pressed.  Everything behind the modal is visibly faded and unselectable.  There is a check box, 1 enabled button, and 1 disabled button ( until the check box is selected ).  Test Complete can not see any text in the modal, the check box of the buttons.  I have them mapped properly in Name Mapping, so I am not sure why Test Complete can not see these items.  I have tried many various things suggested on this site and others, but none have worked so far.  Any ideas?

By the way, this also would be a nice enhancement to be able to map the items and select something that indicated these items would be displayed in a modal.  This would let Test Complete know that the normal flow of the web site was being interrupted by a modal that takes over control of the web ui until some action is done.