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aqReporter.dll popup at initiation of TestComplete

SOLVED
Occasional Contributor

aqReporter.dll popup at initiation of TestComplete

I am receiving a popup for TestComplete has encountered a problem in module aqReporter.dll and needs to close. I usually clink on don't terminate the application and don't send.

Testcomplete runs normally.

I have reinstalled several times to get rid of this error to no availe.

I am on a VDI system that is closed to the internet.

I would like to run some command line testing and can't because of the popup.

How do I get rid of this popup

 

Lori

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: aqReporter.dll popup at initiation of TestComplete

Hi @llcotton ,

Marsha is right, contacting support is a good option in your case.

Please open a support ticket here and describe your situation in as many detail as possible.

Also, send them the logs that you can find in this directory - C:\Users\<username>\AppData\Local\SmartBear\TestComplete\14.0\Logs

The support team will need only the log that corresponds to the day and time when the issue occured.



Sonya Mihaljova
Community and Education Specialist

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post

2 REPLIES 2
Highlighted
Community Hero

Re: aqReporter.dll popup at initiation of TestComplete

You should contact Support directly with this question.  Here's the link:

https://support.smartbear.com/message/?prod=TestComplete

Highlighted
Community Manager

Re: aqReporter.dll popup at initiation of TestComplete

Hi @llcotton ,

Marsha is right, contacting support is a good option in your case.

Please open a support ticket here and describe your situation in as many detail as possible.

Also, send them the logs that you can find in this directory - C:\Users\<username>\AppData\Local\SmartBear\TestComplete\14.0\Logs

The support team will need only the log that corresponds to the day and time when the issue occured.



Sonya Mihaljova
Community and Education Specialist

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post