Forum Discussion

chrisb's avatar
chrisb
Regular Contributor
11 years ago
Solved

Wrong test results showing in QA Complete

Throwing this question out to the community as I still have no answer from SmartBear support after 3 weeks.  It seems that when we schedule Test Complete test runs from QA Complete we get th...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    11 years ago

    Hi Chris,


     


    Judging by the support case history, the Customer Care team is in close connection with you. I can see a dozen of messages between you and the team.


    So far, they were able to reproduce this issue, and they submitted the bug report to the R&D team. Let's wait for the final decision from them. Perhaps, it will be possible to create a patch that solves the issue.

chrisb's avatar
chrisb
Regular Contributor
11 years ago
Thanks Tanya. My bad, I should have said that at the time of posting we had no resolution and not that I had 'no answer'.

As you mentioned the support team has been working with me on this. After some more troubleshooting it seems we may finally have the root cause and it is being looked at by SmartBear as you mentioned.