Windows 7: installation TC 14.40 failed error 1603

[BBMI]

Hello,
my PC configurations:
- Windows 7 service pack1
- Intel pentium 3 GHZ
- 4 GB RAM
- OS 32 and 64 bit OS
==> installation of all versions of TestComplete until 14.30: OK
However, the installation of version 14.40 of TestComplete does not succeed ==> display of Error 1603.

NB: I installed on 2 different workstations in Windows 10 ==> OK, and on 2 different workstations in Windows 7 ==> KO.

Thanks for your help
Very cordially,

[Marsha_R]

Looks like that is a Microsoft error related to security

https://support.microsoft.com/en-us/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-dur...

Check your permissions on those boxes where the installations fail.  Sounds like something has changed.

[BBMI]

Hello,
thank you Marsha for your answer.

1- I am on a WINDOWS 7 machine, I install and uninstall all versions of TC / TE up to version 14.30 without any problem. However, the installation of version 14.40 or 14.50 never succeeded.
2- I did a second installation test on a second WINDOWS 7 machine, the result is identical, that is, until version 14.30 no problem, but, versions 14.40 and 14.50 without success.
3- I did a 3rd installation test on a 3rd WINDOWS 10 machine: with success
4- I did a 4th installation test on a 4th WINDOWS 10 machine: with success

regarding the recommendations of the site https://support.microsoft.com/en-us/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-dur..., nothing has changed .

Is this problem perhaps related to the incompatibility of TC / TE 14.40 / 14.50 with WIndows 7? and yet on the website https://support.smartbear.com/testcomplete/docs/general-info/system-requirements.html everything is compatible.

Thanks for your help.
Regards,

[Marsha_R]

You can ask Support that question directly.  Here's the link:

https://support.smartbear.com/testcomplete/

[sonya_m · Accepted solution]

Thank you Marsha for looking into this!

@BBMI I found your support case (#00443693), and see that the Support Team identified this as a known issue that seems to be machine-specific. The current workaround is to stay on v. 14.30 until a fix is found. I will mark this as a temporary solution here. Please share the final result with the Community too, when you have it. Thank you.

[BBMI]

Merci Sonya, dès que j'aurai la solution pour les versions 14.40&14.50 de TC&TE je la communiquerai.