VPN License Key not detected

[najes]

We have LicenseManager server where the TC12 floating license is available. But right now when I open TC12 on my local computer, it always tells me that my trial license is already expired (there's trial license in the local computer)

I have already tried to follow this guide:
https://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-in-virtu...
But it still not working. Are there any other steps that i need to do? Or is there a way to remove the license manager on my local computer so i can remove the previous trial license?
Below is the screenshot from the sentinel admin control

[shankar_r]

What I would do before raising support ticket is, Uninstall current TestComplete and download the TestComplete from the specific URL that is been given to you with the license.

This should work otherwise you can create support for your issue here,

https://support.smartbear.com/message/?prod=TestComplete

[AlexKaras · Accepted solution]

Hi,

Local license manager cannot be removed. Try to configure it so that it does not look for the local license but contacted remote license manager as per https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/specifying-license-....

Does it help?

P.S. You may also try to uninstall local trial license. This should force local license manager to search for remote license.

[najes]

Ah, thank you so much Alex!

Turns out i was missing this step on the Admin Control Panel configuration:
Clear the Broadcast Search for Remote Licenses check box.