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VPN License Key not detected

SOLVED
najes
Occasional Contributor

VPN License Key not detected

 

We have LicenseManager server where the TC12 floating license is available. But right now when I open TC12 on my local computer, it always tells me that my trial license is already expired (there's trial license in the local computer)

 

I have already tried to follow this guide:
https://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-in-virtu...
But it still not working. Are there any other steps that i need to do? Or is there a way to remove the license manager on my local computer so i can remove the previous trial license?
Below is the screenshot from the sentinel admin control

remotelicense.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
AlexKaras
Community Hero

Re: VPN License Key not detected

Hi,

 

Local license manager cannot be removed. Try to configure it so that it does not look for the local license but contacted remote license manager as per https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/specifying-license-....

 

Does it help?


P.S. You may also try to uninstall local trial license. This should force local license manager to search for remote license.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
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and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
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================================

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3 REPLIES 3
shankar_r
Community Hero

Re: VPN License Key not detected

What I would do before raising support ticket is, Uninstall current TestComplete and download the TestComplete from the specific URL that is been given to you with the license.

This should work otherwise you can create support for your issue here,

https://support.smartbear.com/message/?prod=TestComplete


Thanks
Shankar R

LinkedIn | CG-VAK Software | Bitbucket | shankarr.75@gmail.com

“You must expect great things from you, before you can do them”

Extension Available

AlexKaras
Community Hero

Re: VPN License Key not detected

Hi,

 

Local license manager cannot be removed. Try to configure it so that it does not look for the local license but contacted remote license manager as per https://support.smartbear.com/testcomplete/docs/licensing/how-to/license-manager/specifying-license-....

 

Does it help?


P.S. You may also try to uninstall local trial license. This should force local license manager to search for remote license.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

najes
Occasional Contributor

Re: VPN License Key not detected

Ah, thank you so much Alex!

Turns out i was missing this step on the Admin Control Panel configuration:
Clear the Broadcast Search for Remote Licenses check box.

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