cancel
Showing results for 
Search instead for 
Did you mean: 

The recorder stopped recognizing and highlighting objects

SOLVED
Highlighted
Community Hero

Re: The recorder stopped recognizing and highlighting objects

This is what I mean.

 

ExtensionTurnedOn.png


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
Highlighted
Occasional Contributor

Re: The recorder stopped recognizing and highlighting objects

Yes, as i mentioned this is checked.

Highlighted
Community Hero

Re: The recorder stopped recognizing and highlighting objects

At this point, I'd try a re-install of TC to make sure that everything installed correctly.  Beyond that, you might want to check with SmartBear support.  


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
Highlighted
Occasional Contributor

Re: The recorder stopped recognizing and highlighting objects

OK, thank you!

I think that the problem is somehow related to Chrome 80, because this is the only difference i can see between the 2 machines, and it works OK on the old machine. 

But maybe i'm wrong, i dont know...

 

Highlighted
Occasional Contributor

Re: The recorder stopped recognizing and highlighting objects

I noticed that my old machine got updated too to Chrome 80, and it still does not have the problem. The problem is only on my new machine. So the cause is not Chrome 80, as it is now on both machines. 

Highlighted
Community Hero

Re: The recorder stopped recognizing and highlighting objects

OK, I know you've probably already checked this (didn't see a screenshot of this, though).

 

While the Chrome Extension is installed, is it turned on? (see screenshot)

 

ExtensionTurnedOn.png


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
Highlighted
Occasional Contributor

Re: The recorder stopped recognizing and highlighting objects

Yes, the smartbear extension for Chrome is installed and enabled on both machines.

Highlighted
Community Hero

Re: The recorder stopped recognizing and highlighting objects

OK... last check, and then I think you might need to contact SmartBear support.

 

On your new machine, are you running TestComplete as an administrator?  Note that this is different than you being an administrator of the machine.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
Highlighted
Occasional Contributor

Re: The recorder stopped recognizing and highlighting objects

In fact, i did not... I have the administrators rights on the machine, but i did not run TestCompleet as an administrator.

 

However, i tried, and it did not help...  I closed TestComplete, ran it as administrator, but i had the same problem.

 

Thank you very much for trying hard to solve my problem, it is much appreciated!

 

I will try to connect the support, because my scripts do not run on the new machine.

Highlighted
Community Manager

Re: The recorder stopped recognizing and highlighting objects

Wamboo and tristaanogre, thank you for this thorough investigation! 

 

Hi @krosav , I found your support ticket and see that the problem solved itself after Chrome autoupdated!

So, as you mention there, it was specific to "Chrome version 80.0.3987.106, and when used with Windows 10".

 

Glad to know the issue is no longer thereSmiley Happy


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

New Here?
Join us and watch the welcome video:
Top Kudoed Authors