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Testcomplete 7.52 keeps freezing

amitair
New Contributor

Testcomplete 7.52 keeps freezing

Hi,

TestComplete keeps freezing during runs and debugging.

for example running a login screen after entering user and pass successfully,

the next step is to click a button but the program freezes upper right hand corner icon shows it is searching for user textbox again.

or while running in debug mode, after calling an application, program freezes.

any ideas?
3 REPLIES 3
YMinaev
Staff

RE: Testcomplete 7.52 keeps freezing

Hi Amitai,



I am not sure I understand you correctly. Does TC or your application or do both of them freeze during the test execution?

------
Yuri
TestComplete Customer Care Engineer

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
amitair
New Contributor

RE: Testcomplete 7.52 keeps freezing

Thank you for the quick reply

TC kept freezing

I remapped and rewrote the same code and it stopped freezing during execution,

but now every time i use the "Map object from screen" (both finder and select tool)

TC completly freezes

even if I manually enter the object name it still freezes
YMinaev
Staff

RE: Testcomplete 7.52 keeps freezing

Hi Amitai,



Follow the steps below to help us collect more information about the problem:



1. Download the Debugging Tools for Windows package and install it.



2. When TC hangs, wait for about five minutes, run WinDbg ("C:\Program Files\Debugging Tools for Windows\windbg.exe") and attach it to TC's process (File | Attach to a Process).



3. Type the following command in the Command window:

.dump /m "C:\TCDump.dmp"

and press Enter.



4. Click Go on the WinDbg toolbar (or press F5). Wait for one minute and click Break (or press "Ctrl + Break").



5. Repeat step 3 to save another dump file with a different name.



6. Without a delay, repeat steps 4 and 5 two more times.



7. Send us all of the dump files created in the steps above via our Contact Support form.

------
Yuri
TestComplete Customer Care Engineer

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
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