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TestExecute Floating License is not working.

SOLVED
BallerSanta2
Occasional Contributor

TestExecute Floating License is not working.

I had to switch the license manager for my TestExecute floating license and it no longer works, the Sentinel LDK can find the license as says that it is activated at the correct location, but TestExecute cannot find it, port 1947 is open, teh Sentinel LDK service is running on both the machine and license manager machine, remote access to ACC is allwoed, there is no user restrictions. As stated before, the Sentinel License manager does find it, but test execute does not. 

I am on the most up to date version on both machines. 

1 ACCEPTED SOLUTION

Accepted Solutions
Marsha_R
Community Hero

Re: TestExecute Floating License is not working.

Here are some troubleshooting steps

https://troubleshooter-support.smartbear.com/?prod=Licensing

 

I would also check and make sure the two machines can see each other over the network outside of using TestExecute.

 

After that, you can get support here:

https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html

View solution in original post

2 REPLIES 2
Marsha_R
Community Hero

Re: TestExecute Floating License is not working.

Here are some troubleshooting steps

https://troubleshooter-support.smartbear.com/?prod=Licensing

 

I would also check and make sure the two machines can see each other over the network outside of using TestExecute.

 

After that, you can get support here:

https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html

View solution in original post

BallerSanta2
Occasional Contributor

Re: TestExecute Floating License is not working.

Getting to the support team worked wonders, thankyou very much for the assist!

 

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