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TestComplete License Manager and Amazon WorkSpaces

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TestComplete License Manager and Amazon WorkSpaces

We recently subscribed to TC-PRO-FLC TestComplete PRO Bundle - Floating License - (Includes 1 year Maintenance).  Quantity 3.

 

We don’t have a network in the traditional sense - no file server, no domain controller(s), etc. Just a router, switch, and wireless controller that drives our four Wifi access points. Every service we use is cloud-based. As you can imagine, our staff is working remotely these days, accessing these cloud-based services from their home offices.  Adding to the fun is that we are an exclusively MacOS shop - not a Windows device in sight.

 

Is it possible to install License Manager on an Amazon WorkSpaces Windows image?  Is it permissible under the license agreement?  Has anyone done this?  What are the gotchas?

 

Is there anything on the roadmap to move to a more modern licensing management arrangement?  It's a pretty virtual world out there...

 

Thanks is advance!

 

1 ACCEPTED SOLUTION

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Re: TestComplete License Manager and Amazon WorkSpaces

@AlexKaras Thanks for the response!   I did open a case/ticket.  Response from Nickolas Chastain
Customer Care Engineer pasted below (just FYI):

 

Regarding activating your licenses on Amazon WorkSpaces, I looked through our case history and there are a few instances where users were able to use the licenses on WorkSpaces without to many issues.  You should be able to activate activate the licenses and it should follow under the normal VM limitations that our licenses have. The licensing system depends on the following machine IDs not changing.

-The VM UUID (you can't clone the machine)
-The MAC address (don't change the network card)
-CPU Type (don't let the VM run on a different physical host)

If any of those are changed a "clone error" will occur and the licenses are invalidated.  If you are able to "pin" the virtual machine to a physical host we recommend that as it significantly lessens the chances of getting a cloning error.   Licenses also have to be enabled for VM use before they can be activated on one.  I double checked your account and both your TestExecute and TestComplete licenses are already enabled, meaning you shouldn't have any issue activating them.

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4 REPLIES 4
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Community Manager

Re: TestComplete License Manager and Amazon WorkSpaces

Hi @CDP_CTO,

It's better to refer licensing questions to your account manager or the Support Team.

---------
Tanya Gorbunova
SmartBear Community Manager

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Re: TestComplete License Manager and Amazon WorkSpaces

@TanyaGorbunova Seems to me this is more of a deployment question as opposed to licensing.

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Community Hero

Re: TestComplete License Manager and Amazon WorkSpaces

Hi,

 

Is it permissible under the license agreement?

I think that it is better to ask Support or Sales via the https://support.smartbear.com/message/?prod=TestComplete form to get the official answer.

 

Is it possible to install License Manager on an Amazon WorkSpaces Windows image?

https://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-in-wan.h...

https://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-in-virtu...

and the whole https://support.smartbear.com/testcomplete/docs/licensing/index.html section might provide some information.

 

Regards,
  /Alex [Community Hero]
____
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and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
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New Contributor

Re: TestComplete License Manager and Amazon WorkSpaces

@AlexKaras Thanks for the response!   I did open a case/ticket.  Response from Nickolas Chastain
Customer Care Engineer pasted below (just FYI):

 

Regarding activating your licenses on Amazon WorkSpaces, I looked through our case history and there are a few instances where users were able to use the licenses on WorkSpaces without to many issues.  You should be able to activate activate the licenses and it should follow under the normal VM limitations that our licenses have. The licensing system depends on the following machine IDs not changing.

-The VM UUID (you can't clone the machine)
-The MAC address (don't change the network card)
-CPU Type (don't let the VM run on a different physical host)

If any of those are changed a "clone error" will occur and the licenses are invalidated.  If you are able to "pin" the virtual machine to a physical host we recommend that as it significantly lessens the chances of getting a cloning error.   Licenses also have to be enabled for VM use before they can be activated on one.  I double checked your account and both your TestExecute and TestComplete licenses are already enabled, meaning you shouldn't have any issue activating them.

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