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TestComplete 14 hangs while writing scripts. The title bar displays Not Responding.

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Contributor

TestComplete 14 hangs while writing scripts. The title bar displays Not Responding.

TestComplete 14 hangs while writing scripts. The title bar displays Not Responding.

I'm not using Keywords, Auto-popup, or NameMapping.

The time to write a script is doubled due to this issue.

 

Any ideas ony how to resolve?

 

Thanks,

Kim

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: TestComplete 14 hangs while writing scripts. The title bar displays Not Responding.

Hi @kimmatsumoto,

 

Could you please collect some additional information and send it to our Support Team - they need it for the investigation?

  • When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
  • Select the "Launch/attach to TestComplete" option.
  • Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks.
  • Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside.
  • Send the generated report to SmartBear Support Team.
---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others.↓↓↓↓↓

View solution in original post

3 REPLIES 3
Community Hero

Re: TestComplete 14 hangs while writing scripts. The title bar displays Not Responding.

Are you doing context highlighting?  What language?  Any particular pattern in when it occurs?  What source control are you using (possibly automatic check out on edit)?

These are all contributing factors in your situation so the more detail you can provide, the more we can help


Robert Martin
[Community Expert Group]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Extensions available
Contributor

Re: TestComplete 14 hangs while writing scripts. The title bar displays Not Responding.

Hi Robert,

 

Yes, I do highlight text to copy and paste.

It also happens when I starting typing without copy/paste.

I've tried closing TestComplete and reopening but that didn't help.

I've also tried restarting my computer and that also didn't help.

The source control I use is TortoiseSVN and only update at the start of my day and commit at the end of my day.

 

Kim

Community Manager

Re: TestComplete 14 hangs while writing scripts. The title bar displays Not Responding.

Hi @kimmatsumoto,

 

Could you please collect some additional information and send it to our Support Team - they need it for the investigation?

  • When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
  • Select the "Launch/attach to TestComplete" option.
  • Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks.
  • Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside.
  • Send the generated report to SmartBear Support Team.
---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others.↓↓↓↓↓

View solution in original post

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