cancel
Showing results for 
Search instead for 
Did you mean: 

Test Execute freezes while Stopping Tests

Highlighted
Contributor

Test Execute freezes while Stopping Tests

Hi guys,

since I run 6 Machines parralel via Networksuite i encounter massive issues with Test Execute not able to Stop and Retrieve logs.

Nearly every nightly run freezes with Test Execute showing "Stopping..." on one or more machines, and on my Testrunner VM.

Normaly after 6-8 hours i than kill the task because TE is just not responding at all.

Normal Testtime would be 90 Minutes.

 

Does someone have a suggestion how to fix this?

Am i the only one having massive issues with distributed Testing via Networksuites?

 

Cheers,

Constantin

7 REPLIES 7
Community Hero

Re: Test Execute freezes while Stopping Tests

What version of TE are you running?  What operating system?  How much data are you writing to the logs?

 

That last question is especially important because if you're writing a LOT of information out to the logs (screenshots, messages, etc) it makes for very large logs and, when you stop a test, it needs to write it to disk.  


Robert Martin
[Community Expert Group]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Extensions available
Contributor

Re: Test Execute freezes while Stopping Tests

Hi Robert,

 

I am running TE Version: 12.60.5545.11

Logsize is around 16-64MB.

My Host Machine is Win2012R2.

Client Machines are:

Win 7 x64/x86

Win8.1x64/x86

Win10 x64/x86

Win2008 x86

Win2008R2 x64

Win2012 x64

Win2012R2 x64

Win2016 x64

Client Machines that fail mostly are Win7 x64, Win10 x64, Win2008 x86

 

I have set my Projects to Stop on Error.

 

I can rarely reproduce the behaviour with TC while i am looking at the runstate in the networksuite.

Sometimes the Machine connection seems to get lost during Synchronization <Internal> or directly when a machine runs into an error and stops the test.

I even encountered issues with Synchronization Points in my Projects, with 6 Machines running in parralel the Networksuite sometimes misses 1 or 2 Machines so i had to implement Timeouts.

 

For me it feels like the Networksuite is just unreliable and loses connection leading to a deadloop while synrchonizing or fetching results.

 

Cheers,

Constantin

Community Manager

Re: Test Execute freezes while Stopping Tests

Hi @Fimbultyr,

 

If you can reproduce this issue, I recommend that you contact our Support Team:

http://support.smartbear.com/message/?prod=TestComplete

 

They will need to investigate this issue.

Thanks.

---------
Tanya Gorbunova
SmartBear Community Manager

Join the September Hub-bub to show off, learn and win
Contributor

Re: Test Execute freezes while Stopping Tests

Hi Tanya,

 

Yes i think this is the only solution.

I tested a few thinks like switching the connection type from RDP to Console, but i can still reproduce the issue on my machines.

 

It looks like TC/TE runs in a Deadloop if the connection to a remote host cant be established or gets disconnected.

I could reproduce this with a new Machine with Server 2019 where my Firewall Ports were not configured.

 

I started the Networksuite, and during "Initializing" the Prozess freezes and cant be stopped.

As soon as i enable the Ports, TE is able to Stop the Test.

 

This is somehow a quite problematic behavior for a Network Test.

I will keep you updated as soon as i get results from Support.

 

Cheers,

Constantin

Community Manager

Re: Test Execute freezes while Stopping Tests

Hi Constantin,

 

We will be waiting for the solution you'll find together with the Support Team.

---------
Tanya Gorbunova
SmartBear Community Manager

Join the September Hub-bub to show off, learn and win
Contributor

Re: Test Execute freezes while Stopping Tests

I am bumping this up again.

Support is trying to figure out the issue since January.

Without any mentionable results, though.

 

Maybe somebody encountered connectivity issues with distributed Testing as well?

I am running my Tests against 6 machines in parallel.

 

How are your experiences with it?

Whats the highest number of machines you were able to test in the networksuite?

Do you use VMs, Cloud, physical machines?

 

Cheers,

Constantin

Visitor

Re: Test Execute freezes while Stopping Tests


@Fimbultyr wrote:

Hi guys,

since I run 6 Machines parralel via Networksuite i encounter massive issues with Test Execute not able to Stop and Retrieve logs.

Nearly every nightly run freezes with Test Execute showing "Stopping..." on one or more machines, and on my Testrunner VM.

Normaly after 6-8 hours i than kill the task because TE is just not responding at all.

Normal Testtime would be 90 Minutes. TTRockStars

 

Does someone have a suggestion how to fix this?

Am i the only one having massive issues with distributed Testing via Networksuites?

 

Cheers,

Constantin


I faced similar kind of issue, I am still searching for some proper solution

New Here?
Join us and watch the welcome video:
Top Kudoed Authors
Join the September Hub-bub to show off, learn and win