Solved: Test Complete Floating License not accessible over...

smithanair · ‎08-04-2020

I have test complete License on desktop and i am able to access the license in my laptop when I am connected to LAN.But when I am working from home the same license is not accessible over VPN.Is it possible for me to connect to the License without going to office?

AlexKaras · ‎08-05-2020

Hi,

This is the question to your network administrators.

https://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-in-virtu... and other articles from the help topic might provide some more information for you or your network admins.

Regards,
/Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
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amartin · ‎08-05-2020

There might be a difference in networking addresses using the VPN, compared to being on-site.

I assume you can ping the license server (your desktop)? if no, troubleshoot network connectivity.

If you can ping the server, then the problem might be the network port that the license software uses. The port could be blocked on the desktop firewall or inside the VPN. Talk to your IT about ports.

https://community.smartbear.com/t5/TestComplete-General-Discussions/What-ports-need-to-be-open-for-t...

https://community.smartbear.com/t5/TestComplete-Functional-Web/Risk-on-opening-Port-1947-on-Firewall...

Good Luck,

Aaron

AlexKaras · ‎08-05-2020

Hi,

This is the question to your network administrators.

https://support.smartbear.com/testcomplete/docs/licensing/how-to/general/using-testcomplete-in-virtu... and other articles from the help topic might provide some more information for you or your network admins.

Regards,
/Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

sonya_m · ‎08-07-2020

Thank you for your replies, everyone.

@smithanair , were you able to solve this? Please share your solution or mark the best answer as a Solution🙂

Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

Test Complete Floating License not accessible over VPN

Test Complete Floating License not accessible over VPN

Re: Test Complete Floating License not accessible over VPN

Re: Test Complete Floating License not accessible over VPN

Re: Test Complete Floating License not accessible over VPN

Re: Test Complete Floating License not accessible over VPN

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