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Screenshots on Picture panel in the object browser tab seem black

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handanu
Contributor
‎12-05-2019 11:25 PM
‎12-05-2019 11:25 PM

Screenshots on Picture panel in the object browser tab seem black

Hi,

Screenshots on Picture panel in the object browser tab seem black. After rightclicking-->Update From Screen picture becomes visible, but when clicking different item in the hierarchy (its picture seems black too) and turn to the same object, picture is black again.

How could i fix it?

 

Thank you

 

PS:TC version:14.20

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tristaanogre
Community Hero
Community Hero
‎12-13-2019 08:23 AM
‎12-13-2019 08:23 AM

Re: Screenshots on Picture panel in the object browser tab seem black

Note, these are not "screenshots" per se.  They are a representation of what is currently visible on the screen for that object.  So, if you any application overlapping your application undertest, than the object will appear "black".


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
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TanyaGorbunova
Community Manager Community Manager
Community Manager
‎12-13-2019 01:15 AM
‎12-13-2019 01:15 AM

Re: Screenshots on Picture panel in the object browser tab seem black

Hi @handanu,

 

It's worth checking if you see the same issue in the latest TestComplete version - 14.30. Could you please update to this version and let us know how it works?

 

 

---------
Tanya Gorbunova
SmartBear Community Manager

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tristaanogre
Community Hero
Community Hero
‎12-13-2019 08:23 AM
‎12-13-2019 08:23 AM

Re: Screenshots on Picture panel in the object browser tab seem black

Note, these are not "screenshots" per se.  They are a representation of what is currently visible on the screen for that object.  So, if you any application overlapping your application undertest, than the object will appear "black".


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available

View solution in original post

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TanyaGorbunova
Community Manager Community Manager
Community Manager
‎12-20-2019 01:08 AM
‎12-20-2019 01:08 AM

Re: Screenshots on Picture panel in the object browser tab seem black

Hi @handanu,

Does the issue still persist? Please let us know - we will be happy to help!

 

 

---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
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