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Object spy unable to identify popup window in Chrome

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Occasional Contributor

Object spy unable to identify popup window in Chrome

Hi there,

I am doing automation test for website appliction. Object spy is unable to identify the popup window in Chrome browser.

Howevery my collegue is able to identify same popup with Chrome in her machine. It can't help after I reset browser's setting.

 

Please advise,

 

Thanks,

 

Michael

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Community Hero

Re: Object spy unable to identify popup window in Chrome

Hi Michael,

 

I would start from comparing versions and bitnesses of both TestComplete and Chrome on your and your colleague's machines and then proceed to check if the same version of TestComplete Chrome extension is installed in your and her Chrome.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
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and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
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View solution in original post

Highlighted
Occasional Contributor

Re: Object spy unable to identify popup window in Chrome

Hi Alex,

 

I just updated lasted TestComplete and Chrome. It is working properly now.

 

Thank you so much,

 

Michael

View solution in original post

5 REPLIES 5
Highlighted
Community Hero

Re: Object spy unable to identify popup window in Chrome

Hi Michael,

 

I would start from comparing versions and bitnesses of both TestComplete and Chrome on your and your colleague's machines and then proceed to check if the same version of TestComplete Chrome extension is installed in your and her Chrome.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================

View solution in original post

Highlighted
Occasional Contributor

Re: Object spy unable to identify popup window in Chrome

Alex,

Thanks for quick repsonse.

My colegue

Test complete version:

Version: 12.50.4142.7 x64
My pc: Microsoft Windows 7 Enterprise, 64-bit Service Pack 1 (6.1 Build 7601)

Chrome version:
Version 70.0.3538.110 (Official Build) (64-bit)

Test complete google extension version:
Version
12.0.2

My version


Test complete version:

Version: 12.42.3048.7 x86  
My pc: Microsoft Windows 7 Enterprise, 64-bit Service Pack 1 (6.1 Build 7601)

Chrome version:
Version 70.0.3538.102 (Official Build) (64-bit)

Test complete google extension version:
Version
12.0.2

 

Michael

Highlighted
Community Hero

Re: Object spy unable to identify popup window in Chrome

Hi Michael,

 

If you have active maintenence subscription, it should be free for you to update TestComplete. So, unless you have some reasons, I would recommend to update your version of TestComplete to at least 12.50 to match your colleague's.

Also you may consider to try to update Chrome extension to the flavor that corresponds to the given version of TestComplete from this page: https://support.smartbear.com/downloads/testcomplete/chrome-patches/

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
Highlighted
Occasional Contributor

Re: Object spy unable to identify popup window in Chrome

Hi Alex,

 

I will try to update TestComplete and Chrome to see if it resolves the issue.

 

Thanks for your advise,

 

Michael

Highlighted
Occasional Contributor

Re: Object spy unable to identify popup window in Chrome

Hi Alex,

 

I just updated lasted TestComplete and Chrome. It is working properly now.

 

Thank you so much,

 

Michael

View solution in original post

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