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My colleague Shirin Akberali is not being allowed to start a new topic.

SOLVED
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Contributor

My colleague Shirin Akberali is not being allowed to start a new topic.

Clearly I'm able to enter an new topic, but Shirin does not get the fields needed to start one.  See the below screen shot to see what she sees on the New Message page.

 

Any idea's?

 

ShirinNewMessage.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: My colleague Shirin Akberali is not being allowed to start a new topic.

Hi RichBopp ,

This may happen if Shirin didn't confirm the email address after creating the community account.

I've just sent an email with the confirmation link to Shirin one more time. 

 
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Tanya Gorbunova
SmartBear Community Manager

 Join the virtual SmartBear Connect user conference on April 27-28! Get your free virtual ticket today!

View solution in original post

4 REPLIES 4
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Community Hero

Re: My colleague Shirin Akberali is not being allowed to start a new topic.

@sonya_m or @TanyaGorbunova 

 

Any thoughts?


Robert Martin
[Community Expert Group]
Please consider giving a Kudo if I write good stuff
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Mysterious Gremlin Master
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Community Manager

Re: My colleague Shirin Akberali is not being allowed to start a new topic.

Hi RichBopp ,

This may happen if Shirin didn't confirm the email address after creating the community account.

I've just sent an email with the confirmation link to Shirin one more time. 

 
---------
Tanya Gorbunova
SmartBear Community Manager

 Join the virtual SmartBear Connect user conference on April 27-28! Get your free virtual ticket today!

View solution in original post

Highlighted
Contributor

Re: My colleague Shirin Akberali is not being allowed to start a new topic.

Tanya,

 

Worked like a charm.  Shirin is now good to go.

 

Thank you very much,

 

Rich

Highlighted
Community Manager

Re: My colleague Shirin Akberali is not being allowed to start a new topic.

It's great to hear. Welcome to the SmartBear Community, @Shirin!

 

 

---------
Tanya Gorbunova
SmartBear Community Manager

 Join the virtual SmartBear Connect user conference on April 27-28! Get your free virtual ticket today!