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m_essaid
6 years agoValued Contributor
something else, but it may not be that : activating a licence on a Licence Manager is by default only on physical machines. If your admin has moved the licences on a virtual machine / virtual server, you have to ask to SmartBear team to unlock this feature (using the licence manager on a virtual machine).
You just have to ask.
- edHarth6 years agoOccasional Contributor
hi,
I will ask the infrastructure technicians to analyze the firewall and antivirus. We did not use virtual machines to work with TestComplete, since we already knew that the licenses were not for this type of machine.
Thank you for the tips- edHarth6 years agoOccasional Contributor
Hello,
we were able to solve the problem.
The user was running the Virual Box app in the box and that was what caused the problem.Thanks for the help.
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