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edHarth's avatar
edHarth
Occasional Contributor
6 years ago
Solved

Message "The license activated on the virtual machine can not be used" appears in physical machine

I've been using TestComplete on a physical machine for over a year but now it is now showing up "The license activated on the virtual machine can not be used" and will not allow me to open TestComple...
  • edHarth's avatar
    edHarth
    6 years ago

    hi,

    I will ask the infrastructure technicians to analyze the firewall and antivirus. We did not use virtual machines to work with TestComplete, since we already knew that the licenses were not for this type of machine.
    Thank you for the tips

  • edHarth's avatar
    edHarth
    6 years ago

    Hello,
    we were able to solve the problem.
    The user was running the Virual Box app in the box and that was what caused the problem.

    Thanks for the help.

m_essaid's avatar
m_essaid
Valued Contributor

hi,

you may have made no changes on your TC setup but you may have changed something on the LicenceManager on which the TC's licence is registered ? I could be different machines, running on the same domain.

Marsha_R's avatar
Marsha_R
Champion Level 3
6 years ago

and following onto m_essaid, also check network permissions to that license manager machine as well as firewall settings and antivirus settings between your machine and the other.

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