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Installation

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Installation

I am trying to reinstall test complete into my machine but i am recieving error as "Sentiner runtime environement installer failed wiht following error: unable to install CAT file".

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: Installation

Hi @djvakarjoshi1,

This is the licensing module. Please try reinstalling the HASP drivers by following these steps:
- Go to the following link: https://sentinelcustomer.gemalto.com/sentineldownloads/   
- Download "Sentinel HASP/LDK - Command Line Rune-time Installer".
- Extract every file.
- Open command prompt as an administrator.
- Shift+Right-click "hasplms.exe" (or "haspdinst.exe") and select "Copy as Path".
- Paste the file path into command prompt.
- Paste the path of the executable and add “-r -kp” as parameters. Run the command.
- Paste the path of the executable again but instead add “-i” as a parameter instead. Run the command.

---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others.↓↓↓↓↓
2 REPLIES 2
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Community Hero

Re: Installation

Hi,

 

If the standard

-- Uninstall;

-- Reboot;

-- Try to install

sequence does not help, then direct question to Support via the https://support.smartbear.com/message/?prod=TestComplete form would be the most optimal option.

 

Regards,
Alex
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Community Manager

Re: Installation

Hi @djvakarjoshi1,

This is the licensing module. Please try reinstalling the HASP drivers by following these steps:
- Go to the following link: https://sentinelcustomer.gemalto.com/sentineldownloads/   
- Download "Sentinel HASP/LDK - Command Line Rune-time Installer".
- Extract every file.
- Open command prompt as an administrator.
- Shift+Right-click "hasplms.exe" (or "haspdinst.exe") and select "Copy as Path".
- Paste the file path into command prompt.
- Paste the path of the executable and add “-r -kp” as parameters. Run the command.
- Paste the path of the executable again but instead add “-i” as a parameter instead. Run the command.

---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others.↓↓↓↓↓
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