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Installation

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Occasional Contributor

Installation

I am trying to reinstall test complete into my machine but i am recieving error as "Sentiner runtime environement installer failed wiht following error: unable to install CAT file".

 

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Community Manager

Re: Installation

Hi @djvakarjoshi1,

This is the licensing module. Please try reinstalling the HASP drivers by following these steps:
- Go to the following link: https://sentinelcustomer.gemalto.com/sentineldownloads/   
- Download "Sentinel HASP/LDK - Command Line Rune-time Installer".
- Extract every file.
- Open command prompt as an administrator.
- Shift+Right-click "hasplms.exe" (or "haspdinst.exe") and select "Copy as Path".
- Paste the file path into command prompt.
- Paste the path of the executable and add “-r -kp” as parameters. Run the command.
- Paste the path of the executable again but instead add “-i” as a parameter instead. Run the command.

---------
Tanya Gorbunova
SmartBear Community Manager

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post

Occasional Contributor

Re: Installation

I had this same issue today upgrading to TestComplete 14.3. I followed your steps and it worked! Thanks!

View solution in original post

3 REPLIES 3
Community Hero

Re: Installation

Hi,

 

If the standard

-- Uninstall;

-- Reboot;

-- Try to install

sequence does not help, then direct question to Support via the https://support.smartbear.com/message/?prod=TestComplete form would be the most optimal option.

 

Regards,
Alex
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Community Manager

Re: Installation

Hi @djvakarjoshi1,

This is the licensing module. Please try reinstalling the HASP drivers by following these steps:
- Go to the following link: https://sentinelcustomer.gemalto.com/sentineldownloads/   
- Download "Sentinel HASP/LDK - Command Line Rune-time Installer".
- Extract every file.
- Open command prompt as an administrator.
- Shift+Right-click "hasplms.exe" (or "haspdinst.exe") and select "Copy as Path".
- Paste the file path into command prompt.
- Paste the path of the executable and add “-r -kp” as parameters. Run the command.
- Paste the path of the executable again but instead add “-i” as a parameter instead. Run the command.

---------
Tanya Gorbunova
SmartBear Community Manager

 Join SmartBear Connect next April in Boston to meet with software development, API and testing experts from around the world! Get your ticket today!

View solution in original post

Occasional Contributor

Re: Installation

I had this same issue today upgrading to TestComplete 14.3. I followed your steps and it worked! Thanks!

View solution in original post