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INstalled latest and now Sentinel HASP service is not present.

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vthomeschoolmom
Super Contributor

INstalled latest and now Sentinel HASP service is not present.

And I cannot open TestComplete. I see nothing in the help or the tool for when the service is just not even there. Does anyone know how I can resolve this? Thanks

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Accepted Solutions
Marsha_R
Community Hero

Re: INstalled latest and now Sentinel HASP service is not present.

You might also ask Support about this directly.  Here's the link:

https://support.smartbear.com/testcomplete/message

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3 REPLIES 3
Marsha_R
Community Hero

Re: INstalled latest and now Sentinel HASP service is not present.

I would start over from your backup and try the upgrade again.  

 

What version of TC did you start from?

Marsha_R
Community Hero

Re: INstalled latest and now Sentinel HASP service is not present.

You might also ask Support about this directly.  Here's the link:

https://support.smartbear.com/testcomplete/message

View solution in original post

sonya_m
Community Manager

Re: INstalled latest and now Sentinel HASP service is not present.

Thank you, Marsha!

 

@vthomeschoolmom Did the suggestions help? I couldn't find a support case, please let the Community know if you need more help.


Sonya Mihaljova
Community and Education Specialist

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