testEecute tests Firefox 83 is getting crashed

[nisgupta]

We are running testExecute tests and firefox is getting crashed. 

TestExecute version is 14.71

Firefox version is 83 64-bit.

Also how we can open the dump file ? as shown under the details tab?

Thanks

NG

[Marsha_R]

1) Does the test work properly if you launch it from TestComplete?

2) You should be able to click on the link to open the dump file

https://support.smartbear.com/testcomplete/docs/testing-with/advanced/tracing-critical-errors/window...

[nisgupta]

@Marsha_R 

Well with testcomplete we are not running multiple times. Our job run multiple times . 

Firefox is getting crashed randomly. We do not have the probelm with the firefox version 80. 

[nisgupta]

@Marsha_R 

the problem is I am not able to open the DUmp file

Thanks

NG 

[Marsha_R]

Does your test close all instances of Firefox at the end?  If not, the multiple runs could be piling up on the processes.

The documentation that I linked to says that the dump file should open from the link in the details.  If that doesn't work for you, then you should ask Support that question.  Here's the direct link for that:

https://support.smartbear.com/message/?prod=TestComplete

[nisgupta]

@Marsha_R 

We are killing the firefox browser process before the start of new tests. in the end we  close the firefox browser. 

Then for anothe tests we again kill the browser processes before the start so on. 

[Marsha_R]

You could try checking the Firefox console and see if there's anything helpful in there when the failure happens.

[nisgupta]

@Marsha_R 

Do you know where is the location of dump file? As you see in the previous attachment there is dump firefox_ue

Thanks

NG

[Marsha_R]

I don't know for sure where that file is.  I would guess it's in the TC folders somewhere, either in your project or where the program is installed.  That's something else you can ask Support.

[nisgupta]

I found in the project suite Log folder .

thanks

NG