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testEecute tests Firefox 83 is getting crashed

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Valued Contributor

testEecute tests Firefox 83 is getting crashed

We are running testExecute tests and firefox is getting crashed. 

TestExecute version is 14.71

Firefox version is 83 64-bit.

 

Also how we can open the dump file ? as shown under the details tab?

 

Thanks

NG

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Valued Contributor

Re: testEecute tests Firefox 83 is getting crashed

Got the updates from the support - that there was an unhandled exception when a firefox tab is updated. They found this exception and added handling to the code. they have provided the patch. I am still working with this patch.

 

Thanks

NG

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10 REPLIES 10
Community Hero

Re: testEecute tests Firefox 83 is getting crashed

1) Does the test work properly if you launch it from TestComplete?

 

2) You should be able to click on the link to open the dump file

https://support.smartbear.com/testcomplete/docs/testing-with/advanced/tracing-critical-errors/window...

Valued Contributor

Re: testEecute tests Firefox 83 is getting crashed

@Marsha_R 

 

Well with testcomplete we are not running multiple times. Our job run multiple times . 

Firefox is getting crashed randomly. We do not have the probelm with the firefox version 80. 

 

 

Valued Contributor

Re: testEecute tests Firefox 83 is getting crashed

@Marsha_R 

 

the problem is I am not able to open the DUmp file

 

Thanks

NG 

Community Hero

Re: testEecute tests Firefox 83 is getting crashed

Does your test close all instances of Firefox at the end?  If not, the multiple runs could be piling up on the processes.

 

The documentation that I linked to says that the dump file should open from the link in the details.  If that doesn't work for you, then you should ask Support that question.  Here's the direct link for that:

https://support.smartbear.com/message/?prod=TestComplete

Valued Contributor

Re: testEecute tests Firefox 83 is getting crashed

@Marsha_R 

 

We are killing the firefox browser process before the start of new tests. in the end we  close the firefox browser. 

Then for anothe tests we again kill the browser processes before the start so on. 

 

 

 

 

Community Hero

Re: testEecute tests Firefox 83 is getting crashed

You could try checking the Firefox console and see if there's anything helpful in there when the failure happens.

Valued Contributor

Re: testEecute tests Firefox 83 is getting crashed

@Marsha_R 

 

Do you know where is the location of dump file? As you see in the previous attachment there is dump firefox_ue

 

Thanks

NG

Community Hero

Re: testEecute tests Firefox 83 is getting crashed

I don't know for sure where that file is.  I would guess it's in the TC folders somewhere, either in your project or where the program is installed.  That's something else you can ask Support.

Valued Contributor

Re: testEecute tests Firefox 83 is getting crashed

I found in the project suite Log folder .

 

thanks

NG

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