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TinaZ's avatar
TinaZ
New Contributor
7 years ago

Unable to open uploaded files in SmartBear Case Mgmt Portal

Been going back and forth on a case mgmt. ticket a few times about the fact that the uploaded files in my tickets are no longer links.  They used to be a while back, but not now.  Tried pasting the URL into both IE and Chrome and got a screen full of gibberish back.  Support person is saying it must be my browser settings and to try another browser, or to do a control S when I get this result and try to save the file.  It saves as an htm file, with the same result.  Anyone have an idea what settings could be causing this, or had a similar experience?  In this example, the portion I'm copying into the browser begins with https and goes to the end:

 

A new file has been uploaded to the S3 storage:

Doc1.docx

https://s3.amazonaws.com/webtocasefiles.smartbear/2017/2eced1ca-cf66-fe09-d458-ae3e9309141a/2017_08_31-14_04_32_467/Doc1.docx?AWSAccessKeyId=AKIAI73W2YWGYHFS46XQ&Expires=1590602674&Signature=ua2Sh0U8HpvbemJtmMu8%2FVs2BsE%3D

1 Reply

  • Marsha_R's avatar
    Marsha_R
    Champion Level 3

    More detail would be helpful.  

     

    What is this file supposed to be?  

    Did it ever open properly?  If so, when did it stop working?

    Can you open this file successfully from your own machine without using the portal?   If not, what happens when you try?