Unable to automate any test

[gdave]

Hi all

We initially had desktop license and we have now acquired web license too.

I was trying to automate test in web browser (IE, Firefox & Chrome) however the objectspy fail to read anything on browser screen. Tabs, menu items, text etc nothing can be read. I was wondering if there is any object mapping required in project properties or anything else which will help to enbale all onscreen items ?

Thanks

[BenoitB]

RTFM syndrom ?
Did you go across the steps of 'Preparing web browsers' ?

https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/index.htm...

[gdave]

---

@BenoitB wrote:
RTFM syndrom ?
Did you go across the steps of 'Preparing web browsers' ?

---

Yes I did but only for one of the browser(firefox). Did'nt bother to do it for other browsers since it didnt work for one. But then I tried configuring Chrome and it worked!

I'll have to further investigate why it didn't work for Firefox though but atleast I know its the issue with configuration of browser.

[BenoitB · Accepted solution]

Does your TestComplete patch is at same level than your firefox version ?

Launch the TestComplete -> Help -> Check for updates to be sure.

Normally, Chrome/Firefox need patches of Testcomplete and IE no need.

So currently, after preparing the browser, it works on Chrome.

Not in Firefox (and you have made all of the preparing steps even additionnal ones?)

And in IE it should works, does it ?

[gdave]

---

@BenoitB wrote:

Does your TestComplete patch is at same level than your firefox version ?

Launch the TestComplete -> Help -> Check for updates to be sure.

Normally, Chrome/Firefox need patches of Testcomplete and IE no need.

So currently, after preparing the browser, it works on Chrome.

Not in Firefox (and you have made all of the preparing steps even additionnal ones?)

And in IE it should works, does it ?

---

As you rightly pointed there was an update available. I have now most up to date version of TC.

However, there are few firefox configurations which are beyond my access level so I have raised a ticket with our IT support. Once that is done I am hopeful it should support firefox too. As far as IE is concern, I haven't had a chance to play around with it but I am pretty sure its the same issue.

Thanks for your help!

[vjvarun06]

Hi ...Just want to know the full form RTFM... Thanks

[BenoitB]

ahah.. this is used in tester and dev world,and it means Read The **bleep**ing Manual.. because in software, end-user always ask questions and send problems before even read a single line of the documentation 😁

[sonya_m]

Thank you for helping BenoitB!

Hi @gdave, were you able to make it work for the other browsers using the suggested approach?

[gdave]

---

@sonya_m wrote:

Thank you for helping BenoitB!

Hi @gdave, were you able to make it work for the other browsers using the suggested approach?

---

Hi

Sorry for delay in reply.

Yes the suggested approach worked partially. I had to involve our IT team as some of the browser configuration permissions are controlled at organisational level. The work is still under progress, specially firefox configuration. However I am able to do most stuff as of now. Thanks

Thanks

[sonya_m]

Thank you for the update. I am glad to hear that you can move forward now.

I'll go ahead and mark BenoitB's reply as a solution since it was helpful!