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Unable to Perform CBT testing.

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Regular Contributor

Unable to Perform CBT testing.

I am working on CrossBrowserTesting and on(Window 10 and firefox 65  64bit).

And facing below error:

"Cannot initialize the Optical Character Recognition plug-in: Unable to initialize the Optical Character Recognition plugin. You must agree to the Google APIs Terms of Service."

 

But when I am trying to install extension for facing error in attachment(c.2).

Kindly check attachment/

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager

Re: Unable to Perform CBT testing.

Hi @kaiiii , as tristaanogre mentioned, the plugin is separately lisenced - it is included in the Intelligent Quality add-on. 

 

If you have the add-on, then judging by the error message you might have failed to accept the terms of service. Take a look at this help article - https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/about.html#re...

 

Quote from the article:

>>

Optical Character Recognition support must be enabled in TestComplete.

By default, it is enabled automatically if you enable the Intelligent Quality add-on during TestComplete installation. If you experience issues with optical character recognition in your tests, select File > Install Extensions from the TestComplete main menu and make sure the Optical Character Recognition plugin is enabled (you can find it in the Intelligent Quality group). If the plugin is disabled, enable it. In the confirmation message that TestComplete shows when you enable the plugin, click the link to read a third-party license agreement. If you agree to the license terms, click Enable OCR.

In addition, make sure that you do not have the legacy OCR plugin installed and enabled. You can find the plugin in the Common group.

<<

 

Please let me know if this helps.

 


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

2 REPLIES 2
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Community Hero

Re: Unable to Perform CBT testing.

That plugin is separately licensed.  In order to use it, you need to buy a license for it from SmartBear.


Robert Martin
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Highlighted
Community Manager

Re: Unable to Perform CBT testing.

Hi @kaiiii , as tristaanogre mentioned, the plugin is separately lisenced - it is included in the Intelligent Quality add-on. 

 

If you have the add-on, then judging by the error message you might have failed to accept the terms of service. Take a look at this help article - https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/about.html#re...

 

Quote from the article:

>>

Optical Character Recognition support must be enabled in TestComplete.

By default, it is enabled automatically if you enable the Intelligent Quality add-on during TestComplete installation. If you experience issues with optical character recognition in your tests, select File > Install Extensions from the TestComplete main menu and make sure the Optical Character Recognition plugin is enabled (you can find it in the Intelligent Quality group). If the plugin is disabled, enable it. In the confirmation message that TestComplete shows when you enable the plugin, click the link to read a third-party license agreement. If you agree to the license terms, click Enable OCR.

In addition, make sure that you do not have the legacy OCR plugin installed and enabled. You can find the plugin in the Common group.

<<

 

Please let me know if this helps.

 


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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