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Testcomplete - mozilla firefox is disabled error appear

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Super Contributor

Testcomplete - mozilla firefox is disabled error appear

We got some issue while running test on TE machine 

 

1. Authentication window pop up again even after enetring the username and password .

2. The Window mozilla firefox is disabled .

 

Any idea what is causing this issue. 

 

Thanks

NG

7 REPLIES 7
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Community Hero

Re: Testcomplete - mozilla firefox is disabled error appear

Hi,

 

I think that the root problem is indicated by the message that precedes the error about disabled window - you should configure Firefox so that its process does not stay in the system after all browser windows are closed.

 

Regards,
  /Alex [Community Hero]
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Super Contributor

Re: Testcomplete - mozilla firefox is disabled error appear

@AlexKaras 

Thanks for the updates

I am killing the firefox browser process through the testcomplete script. Before starting any tests we use the following code in the script.

 

BrowserConfig.killProcess("iexplore");
BrowserConfig.killProcess("firefox");
BrowserConfig.killProcess("chrome");

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Community Hero

Re: Testcomplete - mozilla firefox is disabled error appear

What if you try to kill Firefox right after closing its window? (I.e. before the line of code that triggers the error in test log.)

Though my preference is to configure browser to not stay in memory when all its windows are closed.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
Super Contributor

Re: Testcomplete - mozilla firefox is disabled error appear

It is the same thing. Before this error happened , we saw one more issues as can be seen in the report. Authentication pop up appear even after entering the correct username and password. Not sure why it happens ?

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Community Hero

Re: Testcomplete - mozilla firefox is disabled error appear

Authentication pop up appear

Might it be because of your network configuration? I tried to navigate to the tested page, entered user name and some password and pressed Sign In button. No authentication popup was displayed. (Sure I got the message about incorrect password.)

 

It is the same thing.

Did I get you right that your test code:
-- Closes Firefox (this records a message to the test log that FF process remained in the system);

-- Terminates FF process (as per my suggestion);

-- Tries to do something else and this triggers the 'window is disabled' error?

 

What is the test code line that triggers the error?

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
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Community Manager

Re: Testcomplete - mozilla firefox is disabled error appear

Thank you for providing steps to solve this Alex🙂

 

@nisgupta have you tried following them yet? What's your result?


Sonya Mihaljova
Community and Education Specialist

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Super Contributor

Re: Testcomplete - mozilla firefox is disabled error appear

@sonya_m No it do not work 

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