Forum Discussion
I just moved to the new machine. Also hard disk has been moved to the new machine as well. We now have 2 hard drives on the machine. Once is C:\ drive which is for the new machines and the other one is G:\drvive which come from old machine and the TestComplete is in that G:\ drive . So When I start the TestComplete from the locations like G:\Program Files (x86)\SmartBear\TestComplete 12\x64\Bin
I got the error
The testComplete Service is not running. TestComplete cannot start without it. Please run the service.
I am not sure how to fix this
Thanks
NG
Hi,
As the message states, TestComplete service is not running. Start Services applet (Run|Services.msc), search for the TestComplete Service and start it.
> G:\Program Files (x86)\SmartBear\TestComplete 12\x64\Bin
Note, that TestComplete can work with Edge only if TestComplete is started from the system protected folder, i.e. C:\Program Files (x86)\SmartBear\TestComplete 12\x64\Bin. (This is described in the help topic about preparing Edge to work with TestComplete.)
- nisgupta6 years agoValued Contributor
So I think it is recommended to have the testcomplete installed in the system protected folder ?
Thanks
Nishchal
- nisgupta6 years agoValued Contributor
So now I installed the TestComplete machine on the new machine in system protected folder but cannot activate the node locked license.
Here is the attached screenshot.
I am no longer having the old machine . Now how to fix the issue
Thanks
NG
- AlexKaras6 years agoChampion Level 3
Hi,
Hm-m-m... Why not to read the documentation (you was pointed to) and follow it instead of creating difficulties for yourself and heroically solve them then..? :)
Now you need to deactivate your current license on your customer portal page, generate a new license and activate it on the new system. As per https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html#OnWebSite
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