On one of my remote machine, I have TC 11.3 & Google Chrome version 48 installed. Automatic update are OFF for chrome and smart bear extension is enabled. Still only outer window frame is highlighted when I spy any object on web page.
In your screenshot, I don't see the extension enabled. Can you verify that?
Also, verify on that remote machine that you have the Web module enabled.
Robert Martin [Hall of Fame] Please consider giving a Kudo if I write good stuff ----
Why automate? I do automated testing because there's only so much a human being can do and remain healthy. Sleep is a requirement. So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group. I love good food, good books, good friends, and good fun.