cancel
Showing results for 
Search instead for 
Did you mean: 

Object spy not working in Firefox

SOLVED
Contributor

Object spy not working in Firefox

Hi, 

I installed a TestComplete update a few days ago and also installed the Firefox patch for Firefox version 57.0.4. 

Initially after the install object detection was working fine on Firefox. Today however object recognition is not working on Firefox, webpage objects are not being highlighted, only the window frame is detected and highlighted. 

Object detection is working on other browsers, I have tried it with Chrome and webpage objects are detected and highlighted using the object spy.

I have tried re-installing the Firefox patch but this did not resolve the problem. 

I am using two monitor screens, which I mention as I found a community post where this had caused object detection problems and a patch fix was required. So I'm wondering if this might be the cause in my case. 

Thanks 

Tom.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Contributor

Re: Object spy not working in Firefox

Hi,

 

I checked all versions of TestComplete, Firefox etc. and couldn't find any issues. Tried using just one monitor and problem still occurred.

 

Solution was to uninstall and reinstall TestComplete, which prompted to install the latest Firefox update again as part of the install process.

Object spy and control detection then worked as normal.

 

 

View solution in original post

Highlighted
Contributor

Re: Object spy not working in Firefox

OK,

so I finally applied the windows updates and now everything is working fine.

 

Issue with object spy not working after a machine restart is no longer occurring.

 

So I'm not sure what the update did that caused the issue to be resolved, but resolved it is.

Tom.

View solution in original post

8 REPLIES 8
Highlighted
Contributor

Re: Object spy not working in Firefox

Was just using the Object browser and noticed a reference to Chrome while I'm spying on the Firefox page (this is the only object that is currently detected in Firefox)

Sys.Browser("firefox").UIPage("chrome://browser/content/browser.xul").deck("content_deck")

Could this be something to do with my issue??

 

(this is the only object that is currently detected in Firefox when I use the object spy)

Highlighted
Community Hero

Re: Object spy not working in Firefox

If it worked right after the install, then something else has changed. 

 

 

What version of TestComplete are you using?

 

Did your Firefox version get reverted or did you lose your patch?  Double check all your version numbers.

 

If you think the monitors might be an issue, try it with only one monitor hooked up and see what happens.

 

 

 

Highlighted
Contributor

Re: Object spy not working in Firefox

Hi,

 

I checked all versions of TestComplete, Firefox etc. and couldn't find any issues. Tried using just one monitor and problem still occurred.

 

Solution was to uninstall and reinstall TestComplete, which prompted to install the latest Firefox update again as part of the install process.

Object spy and control detection then worked as normal.

 

 

View solution in original post

Highlighted
Contributor

Re: Object spy not working in Firefox

Just to update this, the issue is still occurring for me. A reinstall of TestComplete allows the object spy to work initially but once the computer is restarted the object spy stops working. I've verified this with 3 consecutive uninstall/reinstall/test/restart/testagain sequences.

 

I've logged a case with support and will update here when a solution/answer is available.

 

Highlighted
Community Hero

Re: Object spy not working in Firefox

I believe FireFox recently updated to version 58.  Make sure that your environment didn't auto-update.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
Highlighted
Community Hero

Re: Object spy not working in Firefox

Hi Thomas,

 

Check if https://community.smartbear.com/t5/TestComplete-Functional-Web/Firefox-58-tests-on-a-remote-computer... appears to be of some help...

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
================================
Highlighted
Contributor

Re: Object spy not working in Firefox

Hi,

 

On installing the most recent version of TestComplete I noticed that the Firefox update referred to version 58. As I was on Firefox version 57 I updated my Firefox to version 58.

This is the setup with which I see the current issue, so it doesn't look to me that Firefox version 58 is the cause as I have seen the same behaviour on both version 57 and version 58 after installing TestComplete and then restarting my system.

 

Thanks for the response

 

Tom.

Highlighted
Contributor

Re: Object spy not working in Firefox

OK,

so I finally applied the windows updates and now everything is working fine.

 

Issue with object spy not working after a machine restart is no longer occurring.

 

So I'm not sure what the update did that caused the issue to be resolved, but resolved it is.

Tom.

View solution in original post

New Here?
Join us and watch the welcome video:
Announcements
Top Kudoed Authors