Forum Discussion
hkim5
Staff
I think what AlexKaras was saying about support was directed at JIRA Support. Since the generated files can be opened locally (and you can double check to make sure that the mht file size isnt 1kb, generally they are a few mb), it seems not improbably that this issue might be stemming from the JIRA side of things. In which case, I imagine that JIRA support has dealt with issues like this where attached files are not opening/getting corrupted/etc.
If you are seeing that the generated mht files are like 1kb, then please do make a support ticket and reach out 🙂
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