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Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recognized

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Contributor

Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recognized

Hello everyone,

 

I have a problem because on my automatic test development machine, I was with TesComplete 14.60 and Firefox 77 and everything worked perfectly.

 

Having updated TestComplete to version 14.61, I saw that it supports Firefox version 81 (https://support.smartbear.com/downloads/testcomplete/firefox-patches/).
I didn't check that TestComplete was still compatible with Firefox 77 and I updated Firefox to version 81.

 

Result, pages and objects are no longer recognized 😪.

 

On the same machine, TestComplete 14.61 is still compatible with Chrome 80 🤔

 

I rechecked the Firefox settings (https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/firefox.h...) and everything is okay.

 

Where can the problem come from ?

 

I tried to reinstall Firefox 77 but that doesn't work anymore either.

 

thank you for your help

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Hero

Re: Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recogn

I did see your post, thanks.  I'm suggesting you try that Firefox patch from that link and see if it changes anything. 

 

Otherwise here's the link for contacting Support

https://support.smartbear.com/message/?prod=TestComplete

View solution in original post

6 REPLIES 6
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Contributor

Re: Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recogn

"C:\Program Files (x86)\SmartBear\TestComplete 14\x64\Bin\Extensions\tcFF81Hook.dll" is present.

 

Contains of tcFFHook.xml (x64) in attached file.

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Community Hero

Re: Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recogn

"Having updated TestComplete to version 14.61, I saw that it supports Firefox version 81 (https://support.smartbear.com/downloads/testcomplete/firefox-patches/).
I didn't check that TestComplete was still compatible with Firefox 77 and I updated Firefox to version 81."

 

That page is telling you that TC 14.61 needs a patch installed to work with Firefox 81.  Did you install the appropriate patch after you upgraded to TC 14.61?

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Contributor

Re: Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recogn

Thank you @Marsha_R for this answer.

 

At the time of writing this post, there was no patch available (Download Links column containing "The products support Firefox 81 out-of-the-box. No patches needed.").

 

I updated with the patch (TestComplete > Help > Check for Updates).

I saw that the tcFFHook.xml file has been updated to integrate Firefox version 81.0.1.7578

I've updated Firefox again because I'm on manual update.

Reboot computer.

 

Result always the same problem (see attached file).

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Community Hero

Re: Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recogn

Marsha_R_0-1601651271145.png

There is a patch here.  I suggest trying that.

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Contributor

Re: Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recogn

@Marsha_R,

 

I did the update (see my previous post).
I still have the problem in TestComplete 14.61.294.7.

 

 

Highlighted
Community Hero

Re: Following migration to TestComplete 14.61 and Firefox 81, pages and objects are no longer recogn

I did see your post, thanks.  I'm suggesting you try that Firefox patch from that link and see if it changes anything. 

 

Otherwise here's the link for contacting Support

https://support.smartbear.com/message/?prod=TestComplete

View solution in original post

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