Facing error "Can not open file //.......file path in local system...//Tunnel.log, Access is denied"

[kaiiii]

Facing error "Can not open file //.......file path in local system...//Tunnel.log, Access is denied"

I am trying to excute my scripts in CrossBrowserTesting.

But as is execute facing this... also unfortunately I had deleted that tunnel.log file unfortunately.

but when I create tunnel again then it's created but not able to access that tunnel.

[tristaanogre]

I'm guessing that the user that you're logged in under does not have write access to the file path and, therefore, cannot create or access the Tunnel.log file.  Is this happening on the remote machine in CrossBrowserTesting or is it happening on your local machine?

[kaiiii]

Hi @tristaanogre ,

I am working on remote machine.

How can i fix this... previously before deleting tunnel file

it was working fine.

[tristaanogre]

OK... so you're not actually running the test in TestComplete, you have a window open in CrossBrowserTesting and are executing tests there?

Then perhaps you should post this question on the CrossBrowserTesting forum.

[kaiiii]

@tristaanogre ,

Sorry but I did'nt get what you said.

I mean ,

I am taking remote access

then open test Complete tool

Go to crossbrowsertesting

Add there, app.crossbrowsertesting login credentials and ad testItem  set OS and browser

and executing the same

=> previusly before deleteing tunnel file I was not finding this problem then why this time.

Should I have to communicate with admin for read and write permission of the file.

[tristaanogre · Accepted solution]

And you're getting the error on the machine using TestComplete?

Then, yes, you need to work with your local administrator.  File/Folder permissions include an option about "creating" or "writing" or "modifying" files.  If you somehow deleted the file, it's possible that the user that you're running TestComplete as does not have the permissions to access the file that's there... this is a permissions issue you need to resolve with your admin.

[kaiiii]

Hi @tristaanogre ,

Thanks for your reply.

I will communicate with admin and will share regarding the same.

But also have a problem apart this... previously before deleting tunnel file my script execute and fail in early of execution, It's failing on below line of a function

Set page = Sys.Browser("*").Page("*")

while when i execute the same script normally without crossbrowsertesting. It's working fine

[tristaanogre]

Please open a new topic for additional questions... it helps other users to find answers easier.

[sonya_m]

Hi @kaiiii , any updates from the admins? Meanwhile, I'll mark tristaanogre's reply as a solution for now.