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Customer support - cannot submit the case to support

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Super Contributor

Customer support - cannot submit the case to support

We cannot submit any case to Smartbear support . It always throw the error on case portal .

 

Now how we can contact them ?

 

Thanks

NG

1 ACCEPTED SOLUTION

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Community Manager

Re: Customer support - cannot submit the case to support

Let me add the investigation results to the thread, too. This submission error happened when contacting support from TestComplete directly. The current workaround would be leaving the "Attach system information to my support request" box checked.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

4 REPLIES 4
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Community Hero

Re: Customer support - cannot submit the case to support

@sonya_m 

Could you check with support and see what's going on?


Robert Martin
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Mysterious Gremlin Master
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Moderator

Re: Customer support - cannot submit the case to support

Hi @nisgupta,

 

Please check the DMs - I sent you a message describing what info we'll need to investigate the case management portal error and to create a case on your behalf.

 

Julia Bernikova
SmartBear Customer Care Product Lead - TestComplete
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Super Contributor

Re: Customer support - cannot submit the case to support

@JuliaBernikova 

I sent you the message with screenshot.

 

Thanks

NG

Highlighted
Community Manager

Re: Customer support - cannot submit the case to support

Let me add the investigation results to the thread, too. This submission error happened when contacting support from TestComplete directly. The current workaround would be leaving the "Attach system information to my support request" box checked.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

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