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Connecting to JIRA from Test Complete, can't find my Project

SOLVED
Occasional Contributor

Connecting to JIRA from Test Complete, can't find my Project

I am trying to connect to JIRA from TestComplete.  

From the "Add Bug Info to JIRA Database" window: 

 

I was able to complete the Server, User Login and Password information, when I input the Project Key (An existing Project already in JIRA).  I am able to complete the login, but I am getting a message that it cannot find my Project. 

 

Authorizing...
Authorization completed.
Verifying the project key...
A project with the key 'AP' was not found.

 

During my trial period, I was able to connect to this project and even created a few defects, not sure why I can not connect to my Project now with the licensed version.

 

Thanks !

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Hero

Re: Connecting to JIRA from Test Complete, can't find my Project

I think you should go ahead and contact Support directly at this link:

https://support.smartbear.com/message/?prod=TestComplete

12 REPLIES 12
Community Hero

Re: Connecting to JIRA from Test Complete, can't find my Project

Here are a few things that you can check:

 

Are you using the same machine to connect that you did with your trial?

Are you using the same project that you did with your trial?

Are the privileges the same between where your project is and where your licensed TC is as they were before?

Has your antivirus been updated lately?

Occasional Contributor

Re: Connecting to JIRA from Test Complete, can't find my Project

Hi,

 

Thank you for your reply.  Here is what I can tell you.

 

1) I have a new dedicated machine for TC, the trial was on my local machine.

2) I am using the same Project in JIRA that I used during my trial

3) I beleive that the priveges are the same.  I am an Admin in JIRA and an Admin on the new machine where TC is now located.

4) Not sure about the Antivirs as that is controled by our IT Dept.

Community Hero

Re: Connecting to JIRA from Test Complete, can't find my Project

Are you able to navigate directly to JIRA and find your project from your new TC machine (outside of TC)?

Occasional Contributor

Re: Connecting to JIRA from Test Complete, can't find my Project

Hi, 

 

Yes, I am able to get to JIRA from a browser on my new machine, outside of TC.  The Project is correctly listed in JIRA.  

 

Thank you!

Community Hero

Re: Connecting to JIRA from Test Complete, can't find my Project

Are you able to connect to any other project in JIRA?  

 

What version of TC was your trial and what do you have now?

 

 

Occasional Contributor

Re: Connecting to JIRA from Test Complete, can't find my Project

Hi Marsha,

 

I am not able to connect to any other project.  The list of Projects isn't even displayed

As for TC, I am using 12.60, I believe that was the same one for my trial as well.

 

Thanks

Community Hero

Re: Connecting to JIRA from Test Complete, can't find my Project

Can you double check your JIRA settings with the requirements here?   Could something have been changed on that end?

https://support.smartbear.com/testcomplete/docs/testing-with/log/working-with/creating-issue-reports...

Requirements

  • Atlassian JIRA ver. 5.0 - 7.3 (self-hosted or Cloud).

  • The target JIRA project must have the Bug issue type.

  • Bug issues must:

    • have the following fields:

      • Summary

      • Description

      • Priority

      • Assignee

      • Environment

    • have no required fields except for the ones mentioned above,

    • allow attachments.

If your JIRA project does not have the Bug issue type, or if the Bugs are configured differently, ask your JIRA administrator to configure them as stated above.

Occasional Contributor

Re: Connecting to JIRA from Test Complete, can't find my Project

Hi Marsha, 

 

The project that I am trying to get to does have all of the required fields that you listed, I actually had to updated the Project for the Enviornment field as it wasn't active before.  During my trial, I had been able to create tickets from TC to the Project that i'm trying to connect to now.  That's one of the reasons why I'm so confused as to why this isn't working now.

 

Thank you!

Bob 

Highlighted
Community Hero

Re: Connecting to JIRA from Test Complete, can't find my Project

I think you should go ahead and contact Support directly at this link:

https://support.smartbear.com/message/?prod=TestComplete

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