Forum Discussion
Are you able to connect to any other project in JIRA?
What version of TC was your trial and what do you have now?
Hi Marsha,
I am not able to connect to any other project. The list of Projects isn't even displayed
As for TC, I am using 12.60, I believe that was the same one for my trial as well.
Thanks
- Marsha_R6 years agoChampion Level 3
Can you double check your JIRA settings with the requirements here? Could something have been changed on that end?
Requirements
-
Atlassian JIRA ver. 5.0 - 7.3 (self-hosted or Cloud).
-
The target JIRA project must have the Bug issue type.
-
Bug issues must:
-
have the following fields:
-
Summary
-
Description
-
Priority
-
Assignee
-
Environment
-
-
have no required fields except for the ones mentioned above,
-
allow attachments.
-
If your JIRA project does not have the Bug issue type, or if the Bugs are configured differently, ask your JIRA administrator to configure them as stated above.
- rek323216 years agoOccasional Contributor
Hi Marsha,
The project that I am trying to get to does have all of the required fields that you listed, I actually had to updated the Project for the Enviornment field as it wasn't active before. During my trial, I had been able to create tickets from TC to the Project that i'm trying to connect to now. That's one of the reasons why I'm so confused as to why this isn't working now.
Thank you!
Bob
- Marsha_R6 years agoChampion Level 3
I think you should go ahead and contact Support directly at this link:
-