Configure Browser Settings

[gdave]

Hi all

We recently had a new license for web browser testing.

We followed all the instructions word by word for as listed in the link below for setting up the browsers.

https://support.smartbear.com/testcomplete/docs/app-testing/web/general/preparing-browsers/index.htm...

Unfortunately, I am still unable to automate our web application using any of the browsers. TC is unable to identify any of the web object. We also have all the required plug-ins installed.

I thought of posting this in the forum before I could raise it with the support team. Any help is much appreciated. Please let me know if you need any further information.

Thanks

G

[AlexKaras]

Hi,

Just to be on the safe side: have you checked that version of your browser(s) is supported by your version of TestComplete?

[gdave]

Hi

Please find details of browser version below for your reference:

TestComplete current version: 14.70.237.7 x64

Chrome Version 87.0.4280.66 (Official Build) (64-bit)

Firefox Current 78.3.1esr (64-bit)

Edge (chromium based) Version 87.0.664.47 (Official build) (64-bit)

Thanks,

[AlexKaras]

Hi,

As per https://support.smartbear.com/downloads/testcomplete/chrome-patches/, Chrome 87 is not supported by TC 14.70.

Firefox 78.3 seems to be supported (https://support.smartbear.com/downloads/testcomplete/firefox-patches/), but maybe 78.3.1 has some problems.

Try to upgrade to the latest TC 14.71 and check if it helps.

[gdave]

Hi

I updated to latest version(14.71) still no luck.

Any other thoughts ?

Thanks

G

[AlexKaras]

Hi,

> Any other thoughts ?

Unfortunately not at the moment, except contacting Support via the https://support.smartbear.com/message/?prod=TestComplete form.

P.S. Have you rebooted the box after TC upgrade? (I noted that from time to time when I do not reboot my box for a long time - several months - TC may stop to be able to recognize web page and child objects in the Object Browser.)

[gdave]

Hi

Appreciate your time. Yes, I did rebooted the box.

Will raise it with support and post the outcome once its sorted.

Thanks

[TanyaGorbunova · Accepted solution]

Hi Community,

Just want to post here the solution from the support team in case it may help you:

The problem with object recognition in the browser was solved by setting the "Use all processes" mode in the Process filter. You can find more information about it here:
https://support.smartbear.com/testcomplete/docs/working-with/managing-projects/properties/open-apps/...

---