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stevenmkeller's avatar
stevenmkeller
Occasional Contributor
5 years ago
Solved

Unable to record in 14.30

Hello,   I recently updated to 14.30 and now when I try to record a script, the only thing that gets added to the file is: function Test1() { }   The function is completely blank.   Has ...
  • stevenmkeller's avatar
    stevenmkeller
    5 years ago

    Looks like this may be an issue with the application I am testing.

     

    I created a new project suite that would test Notepad++ and recording works fine. I added our application to the same suite and it doesn't record. We have to get special DLL's from TestComplete so it sees our program so something must have broke with those recently. I sent a support ticket and they are forwarding that information to the development team.

  • stevenmkeller's avatar
    stevenmkeller
    5 years ago

    Thanks for replying Tanya.

     

    It turned out it was an issue with the DLL's that we need to recieve from TestComplete for our application to be recognized. Anytime there is a major update and now minor updates, it looks like we have to wait for the developers to send us new DLL's related to QT. The developers got me the new DLLs yesterday and I am up and running again.

DWalsh's avatar
DWalsh
Moderator

Hi,

 

So is it all your scripts or just a few?

 

What was the last version you were on that worked?

 

Have you raised a ticket with support?

 

stevenmkeller's avatar
stevenmkeller
Occasional Contributor
5 years ago

I believe I was using 14.10 before. I have a coworker that also couldn't record in 14.30 and downgraded back to 14.10 and is able to record again. I was going to raise a support ticket today.

  • DWalsh's avatar
    DWalsh
    Moderator
    5 years ago

    Please raise a ticket and let me know the number and I will follow up

     

    Thanks

    • stevenmkeller's avatar
      stevenmkeller
      Occasional Contributor
      5 years ago

      Looks like this may be an issue with the application I am testing.

       

      I created a new project suite that would test Notepad++ and recording works fine. I added our application to the same suite and it doesn't record. We have to get special DLL's from TestComplete so it sees our program so something must have broke with those recently. I sent a support ticket and they are forwarding that information to the development team.

      • TanyaYatskovska's avatar
        TanyaYatskovska
        SmartBear Alumni (Retired)
        5 years ago

        Hi stevenmkeller,

        As far as know, this can happen when you use different system accounts for TestComplete and tested app. Could you please check this? Or run TestComplete via as Administrator.