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The OCR service failed to process the document.

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Visitor

The OCR service failed to process the document.

I am using TestComplete  Version: 14.30.3743.7 x64

 

While executing Script Recording file, below OCR error i am getting and unable to run none of the recorded scripts. Please help me to fix the issue at the earliest.

 

Many Thanks in advance.

 

The OCR service failed to process the document.

 

Details:
Image dimension: 120x23
Size: 1111 bytes
Hash: c44f2bab6c697a249ab61f7184672865
Request execution time: 703 ms
Server: https://ocr.api.dev.smartbear.com
Status code: 500 (Internal Server Error.)
Error message: connect ECONNREFUSED 54.236.210.221:5432.

2 REPLIES 2
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Community Hero

Re: The OCR service failed to process the document.

If you record a new test, are you able to connect to that server?

Highlighted
Community Manager

Re: The OCR service failed to process the document.

Hi @Millan, were you able to solve this? If not, please provide the info Marsha is asking for, so that the Community could start to help you with troubleshooting this.


Sonya Mihaljova
Community and Education Specialist

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