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TestComplete Error

SOLVED
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Regular Contributor

TestComplete Error

Hi

 

Hope you all are well.

 

We have recently installed TC v14 on a VM however, whenever I try and access the TC application I get the bellow error message:

gdave_0-1603114327812.png

 

Can someone please advise what are their thoughts ?

 

I have also attached the same screenshot just in case the above is not very clear. Thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: TestComplete Error

@gdave , I see that the Support Team proposed a new workaround and are witing for a reply from you:

 

>>

1) completely uninstall TestComplete
2) Remove the "TestComplete 14" folder from "C:\Program Files (x86)\SmartBear"
3) Reinstall TestComplete

<<

 

Do these steps help?


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

7 REPLIES 7
Highlighted
Community Leader

Re: TestComplete Error

I never saw that before, write to support for help.

Highlighted
Regular Contributor

Re: TestComplete Error

Thanks

Highlighted
Community Hero

Re: TestComplete Error

I'd try doing the install again.  

 

If you want to contact Support,  here's the link

https://support.smartbear.com/message/?prod=TestComplete

Highlighted
Community Manager

Re: TestComplete Error

Thanks, folks!

@gdave I see that you are working on this with our support engineer (case 00454522). Great, keep at it! Looks like they are waiting for some actions from you currently. We would appreciate it also if you post the final solution to the Community. Thanks.


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
Highlighted
Regular Contributor

Re: TestComplete Error

I have replied to support. Their solution didn't work. I'll update the forum once I have any resolution.

 

Thanks

Highlighted
Community Manager

Re: TestComplete Error

@gdave , I see that the Support Team proposed a new workaround and are witing for a reply from you:

 

>>

1) completely uninstall TestComplete
2) Remove the "TestComplete 14" folder from "C:\Program Files (x86)\SmartBear"
3) Reinstall TestComplete

<<

 

Do these steps help?


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

Highlighted
Regular Contributor

Re: TestComplete Error

Hi

 

Yes the solution worked:

 

1) completely uninstalled TestComplete
2) Remove the "TestComplete 14" folder from "C:\Program Files (x86)\SmartBear"
3) Reinstalled TestComplete

 

Thanks everyone!

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