TestComplete Error

[gdave]

Hi

Hope you all are well.

We have recently installed TC v14 on a VM however, whenever I try and access the TC application I get the bellow error message:

Can someone please advise what are their thoughts ?

I have also attached the same screenshot just in case the above is not very clear. Thanks

[Wamboo]

I never saw that before, write to support for help.

[gdave]

Thanks

[Marsha_R]

I'd try doing the install again.  

If you want to contact Support,  here's the link

https://support.smartbear.com/message/?prod=TestComplete

[sonya_m]

Thanks, folks!

@gdave I see that you are working on this with our support engineer (case 00454522). Great, keep at it! Looks like they are waiting for some actions from you currently. We would appreciate it also if you post the final solution to the Community. Thanks.

[gdave]

I have replied to support. Their solution didn't work. I'll update the forum once I have any resolution.

Thanks

[sonya_m · Accepted solution]

@gdave , I see that the Support Team proposed a new workaround and are witing for a reply from you:

>>

1) completely uninstall TestComplete
2) Remove the "TestComplete 14" folder from "C:\Program Files (x86)\SmartBear"
3) Reinstall TestComplete

<<

Do these steps help?

[gdave]

Hi

Yes the solution worked:

1) completely uninstalled TestComplete
2) Remove the "TestComplete 14" folder from "C:\Program Files (x86)\SmartBear"
3) Reinstalled TestComplete

Thanks everyone!