cancel
Showing results for 
Search instead for 
Did you mean: 

Runtime-398Error

SOLVED
Highlighted
New Contributor

Runtime-398Error

Hi,

I am automating desktop VB application. I get 'Runtime-398 error' while navigating from one screen to another screen in the application.
Need help in this regard.

Thanks,
Srini
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager

Re: Runtime-398Error

Hi @Sri1,

 

The best way here is to submit a case to our support team - they will investigate it and provide you with the solution. Please collect some additional information on your computer and send it to the team.

Follow the steps below to help us investigate the issue:

  1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
  2. Select the "Launch/attach to TestComplete" option.
  3. Run another instance of the Report Generator tool.
  4. Select the "Track application launch" option, specify your application executable name and click Next. The Report Generator tool will wait until the application is launched and then will track all events in it.
  5. Reproduce the problem.
  6. Click the "Generate..." button in all instances of the Report Generator tool and save reports to a local folder.
---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

7 REPLIES 7
Highlighted
Community Hero

Re: Runtime-398Error

Is this error occurring in TestComplete or in your application under test?


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
Highlighted
New Contributor

Re: Runtime-398Error

Hi,
I get this Runtime-398 error in the application itself when I run it from test complete whereas the application works perfectly fine when I do it manually.

Regards,
Srini
Highlighted
Community Leader

Re: Runtime-398Error

tell us more about the app then.
As tc make hook and deep memory inspection, perhaps a security system is the cause ?
if you google about this error, apparently its linked to VB and initialize page event

Un sourire et ça repart

Highlighted
Community Leader

Re: Runtime-398Error

Hi Sri1

 

Can you record this bug and send it to SmartBear support group?

 

We had a bug like this once, but we didn't manage to repeat it and I remember that it blocked us from executing the tests at an important moment.

 

I wouldn't want it to happen again or maybe I can fix it from SmartBear's side and as you can repeat it in the app it will be very valuable for everyone.

 

Highlighted
Community Manager

Re: Runtime-398Error

Thanks everyone for helping!

 

@Sri1 This might indeed require investigation on the Customer Care side. Please raise a ticket here.

Let us know the results of the investigation when you get them, tooSmiley Happy


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
Highlighted
Community Manager

Re: Runtime-398Error

Hi @Sri1 any updates on this?

 

I wasn't able to locate you support ticket. Please let us know if you require any further help. Thank you!


Sonya Mihaljova
Community and Education Specialist

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️
Highlighted
Community Manager

Re: Runtime-398Error

Hi @Sri1,

 

The best way here is to submit a case to our support team - they will investigate it and provide you with the solution. Please collect some additional information on your computer and send it to the team.

Follow the steps below to help us investigate the issue:

  1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
  2. Select the "Launch/attach to TestComplete" option.
  3. Run another instance of the Report Generator tool.
  4. Select the "Track application launch" option, specify your application executable name and click Next. The Report Generator tool will wait until the application is launched and then will track all events in it.
  5. Reproduce the problem.
  6. Click the "Generate..." button in all instances of the Report Generator tool and save reports to a local folder.
---------
Tanya Gorbunova
SmartBear Community Manager

Did my reply answer your question? Give Kudos or Accept it as a Solution to help others. ⬇️⬇️⬇️

View solution in original post

New Here?
Join us and watch the welcome video:
Top Kudoed Authors