Forum Discussion

komalak11's avatar
komalak11
Contributor
5 years ago

Object recognition does not work sometimes have to reinstall the entire software

Hi,   I am facing a peculiar issue of the object recognition not working for the latest test complete version. This happens sporadically now and then, and I have no choice but uninstall test comple...
komalak11's avatar
komalak11
Contributor

Hi,

 

When I open the TC application the Object spy does not recognise the application under test, the red boxes which appear to select on screen for properties does not appear.

 

The tool bar at the bottom is selected, but not the application under test. All my script extensions is ON

tristaanogre's avatar
tristaanogre
Esteemed Contributor
5 years ago

What kind of application is it?  What technology was it written with?  It could be that some custom DLL was provided in the past that you need to re-download from SmartBear.  

  • sonya_m's avatar
    sonya_m
    SmartBear Alumni (Retired)
    5 years ago

    Thank you for your help tristaanogre!

     

    Hi komalak11 , please provide us with more information so that the Community could be able to help you more efficiently! Thank you.