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How can i identify object in a desktop application which has a crm application embedded ?

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Geniustester
New Contributor
‎07-11-2019 08:48 AM
‎07-11-2019 08:48 AM

How can i identify object in a desktop application which has a crm application embedded ?

Hi Friends,

 

I need help in below scenario:

 

I need to automate a desktop application(unified service desk 4.1 for microsoft dynamics 365) which calls a crm application(which is web based) embedded inside it.

 

i am unable to identify objects using namemapping in the crm application which is embedded inside the desktop application.

The crm application is built on asp.net.

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8 REPLIES 8
tristaanogre
Community Hero
Community Hero
‎07-11-2019 09:15 AM
‎07-11-2019 09:15 AM

Re: How can i identify object in a desktop application which has a crm application embedded ?

In order to access embedded web components in a desktop application, your installation of TestComplete needs to be licensed for both Desktop and Web based applications.  Please confirm your licensing.


Robert Martin
[Hall of Fame]
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----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
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Geniustester
New Contributor
‎07-11-2019 09:19 AM
‎07-11-2019 09:19 AM

Re: How can i identify object in a desktop application which has a crm application embedded ?

Yes it is meant for both web and desktop I am using latest version available on Smart bear.Struggling with the issue badly.

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tristaanogre
Community Hero
Community Hero
‎07-11-2019 10:21 AM
‎07-11-2019 10:21 AM

Re: How can i identify object in a desktop application which has a crm application embedded ?

Version number doesn't have anything to do with it... it has to do with whether or not you have a software license to automate web applications.

 

Here's a screenshot of my Help | About screen in TestComplete.  Notice the licensing line.  This indicates that I have both a Desktop and a Web license.  Can you confirm you have both?

2019-07-11 13_20_45-About.png


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
----

Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available
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Geniustester
New Contributor
‎07-11-2019 08:28 PM
‎07-11-2019 08:28 PM

Re: How can i identify object in a desktop application which has a crm application embedded ?

 
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AlexKaras
Community Hero
Community Hero
‎07-11-2019 11:52 PM
‎07-11-2019 11:52 PM

Re: How can i identify object in a desktop application which has a crm application embedded ?

Hi,

 

Under File | Install Extensions... main menu entry, check that everything under Web node is checked.

 

> i am unable to identify objects using namemapping in the crm application which is embedded inside the desktop application.
> The crm application is built on asp.net.

Web is html markup regardless of what was used to create this markup: asp.net, Java, or Notepad.

 

Can you elaborate what does "i am unable to identify objects using namemapping" mean?

Can you provide screenshots of problematic area of your application, how it is identified in the Object Browser and how it was NameMapped?

 

Regards,
  /Alex [Community Hero]
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and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
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TanyaGorbunova
Community Manager Community Manager
Community Manager
‎07-15-2019 02:37 AM
‎07-15-2019 02:37 AM

Re: How can i identify object in a desktop application which has a crm application embedded ?

Thanks for your help, guys.

 

@Geniustester, did you resolve the issue? Please share your solution with us.

---------
Tanya Gorbunova
SmartBear Community Manager

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Geniustester
New Contributor
‎07-22-2019 02:49 AM
‎07-22-2019 02:49 AM

Re: How can i identify object in a desktop application which has a crm application embedded ?

Hi @TanyaGorbunova 

 

I havent received any help yet on this from Smartbear, so the issue is still on.

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AlexKaras
Community Hero
Community Hero
‎07-22-2019 01:07 PM
‎07-22-2019 01:07 PM

Re: How can i identify object in a desktop application which has a crm application embedded ?

Hi,

 

> I havent received any help yet on this from Smartbear

Did you contacted with them via the https://support.smartbear.com/message/?prod=TestComplete form? This form is the only and primary means to be used in order SmartBear Support to receive your message.

 

Regards,
  /Alex [Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
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