How can i identify object in a desktop application which has a crm application embedded ?

[Geniustester]

Hi Friends,

I need help in below scenario:

I need to automate a desktop application(unified service desk 4.1 for microsoft dynamics 365) which calls a crm application(which is web based) embedded inside it.

i am unable to identify objects using namemapping in the crm application which is embedded inside the desktop application.

The crm application is built on asp.net.

[tristaanogre]

In order to access embedded web components in a desktop application, your installation of TestComplete needs to be licensed for both Desktop and Web based applications.  Please confirm your licensing.

[Geniustester]

Yes it is meant for both web and desktop I am using latest version available on Smart bear.Struggling with the issue badly.

[tristaanogre]

Version number doesn't have anything to do with it... it has to do with whether or not you have a software license to automate web applications.

Here's a screenshot of my Help | About screen in TestComplete.  Notice the licensing line.  This indicates that I have both a Desktop and a Web license.  Can you confirm you have both?

[AlexKaras]

Hi,

Under File | Install Extensions... main menu entry, check that everything under Web node is checked.

> i am unable to identify objects using namemapping in the crm application which is embedded inside the desktop application.
> The crm application is built on asp.net.

Web is html markup regardless of what was used to create this markup: asp.net, Java, or Notepad.

Can you elaborate what does "i am unable to identify objects using namemapping" mean?

Can you provide screenshots of problematic area of your application, how it is identified in the Object Browser and how it was NameMapped?

[TanyaGorbunova]

Thanks for your help, guys.

@Geniustester, did you resolve the issue? Please share your solution with us.

[Geniustester]

Hi @TanyaGorbunova 

I havent received any help yet on this from Smartbear, so the issue is still on.

[AlexKaras]

Hi,

> I havent received any help yet on this from Smartbear

Did you contacted with them via the https://support.smartbear.com/message/?prod=TestComplete form? This form is the only and primary means to be used in order SmartBear Support to receive your message.