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Having trouble activating multiple TestExecute floating licenses

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Contributor

Having trouble activating multiple TestExecute floating licenses

In addition to our TestComplete floating license (with 3 seats) we also have an instance of a floating license for Test Execute on our license manager with 1 seat. We are trying to replace the latter with a recently purchased TestExecute floating license with 2 seats but getting an error message "Another license for the product is already activated on the computer" We have the new key but how do we get it activated? I've attached screen shots of both the error and the existing setup on our license manager. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Leader

Re: Having trouble activating multiple TestExecute floating licenses

Hi, I had the same problem with the TestComplete license in the past.


I decided to write to support directly. It works very fast.

View solution in original post

4 REPLIES 4
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Community Hero

Re: Having trouble activating multiple TestExecute floating licenses

Hi,

 

Does this help:

https://support.smartbear.com/testcomplete/docs/licensing/activating/using-multiple-licenses-on-one-...

https://support.smartbear.com/testcomplete/docs/licensing/troubleshooting/a-product-license-is-alrea... ?

 

Regards,
  /Alex [Community Hero]
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Contributor

Re: Having trouble activating multiple TestExecute floating licenses

I forwarded your suggestion to my colleague who is trying to activate our new license. He tells me he tried both deactivating the old license and activating the new one AND uninstalling/reinstalling TestExecute but neither approach worked. If no one has any other suggestions we might need to open a case with SmartBear support to figure this one out. Thanks!

Highlighted
Community Leader

Re: Having trouble activating multiple TestExecute floating licenses

Hi, I had the same problem with the TestComplete license in the past.


I decided to write to support directly. It works very fast.

View solution in original post

Highlighted
Contributor

Re: Having trouble activating multiple TestExecute floating licenses

If I learn anything more about this I'll certain post about. Thanks!

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